Frequently Asked Questions

  • Numida finances businesses with daily sales and expenses, such as retail/wholesale shops, salons, clinics, spare parts businesses, and more. This is a business loan, so there must be proof of an active business to qualify. Your business should be at least 6 months old.

  • To qualify, you’ll need:

    • A smartphone

    • A phone number registered in your name (matching your National ID)

    • Photos of your National ID/passport/driver’s permit

    • A signpost of your business (if available)

    • Photos of your business (inside and outside)

    • A photo of you at the business premises

    • A confirmed business location

    • Sample receipts/invoices (for repeat loans)

    • A valid trading license or proof of ownership

  • Download the Numida App
    ➤ Find it on the Google Play Store — download it now!

    Open the app, register, and click “Apply Loan”
    ✔️ Quick and easy sign-up — then choose Apply Loan to get started.

    Complete your application form
    ➤ Fill in your details, submit, and our team will review it.

    Get a decision within 24–72 hours
    ⏰ Psst… for faster service, apply during our working hours: Mon–Fri, 8:30 a.m.–5:30 p.m.

  • Start with a loan of UGX 250,000–10,000,000, tailored to your business size. Keep up good repayment habits, and over time your limit could grow—first to UGX 30,000,000!

  • We currently offer flexible terms of 15, 30, 45, and 60 days, even on your first loan.

  • Interest ranges from 13% to 25% for one month, based on your credit profile. These rates may reduce as you build a solid repayment history.

    • Record daily business sales, purchases, and expenses in the app

    • Make partial payments whenever possible

    • Repay your loan on time
      This helps us better understand your business and increase your limit.

  • In the app, your loan application may show as:

    • Submitted – application completed

    • Verifying – Numida has received your application

    • Reviewing – a loan officer will contact you

    • Approved – loan approved

    • Dismissed – application declined with reason

  • You can repay through the app using mobile money.
    Steps:

    1. Load the amount on your registered mobile number

    2. Open the Numida App and tap Repay

    3. Follow the prompts to complete your payment

    MTN Mobile Money Instructions:

    • Dial *165# → Select 4. Payments → 4. Goods & Services

    • Enter Merchant Code: BEYONIC

    • Enter Reference: NUMIDA

    • Enter your amount and complete payment

    Airtel Mobile Money Instructions:

    • Dial *185# → 4. Pay Bill → 9. Others

    • Enter Business Number: 998998

    • Enter Reference: NUMIDA

    • Enter the amount and your PIN to confirm

    Remember, you can make partial payments towards your total loan amount.

  • Late payments attract daily penalty fees on the outstanding balance, starting one day after the due date.
    Please make partial payments if you can, and contact your credit officer to work out a payment plan.

    • Option 1: Uninstall and reinstall the app, then reapply with the correct info.

    • Option 2: Go to MORE > SETTINGS > ACCOUNT, update your details, and tap SAVE ACCOUNT.

    For faster help, contact us on WhatsApp: 0787 568 903

  • Please note that there are late penalty fees on the outstanding balance if you are unable to clear your loan on time. This is why we encourage clients to make a partial payment to reduce the balance.

    Penalty fees start being charged the next day after the loan is due and every day there is an outstanding balance.

    1. Open the app → Home Page

    2. Tap Update

    3. Follow prompts to take and upload the required photos

    Ensure all images are clear and taken live (no gallery uploads)

  • Start your application whenever you're ready—even from home!

    1. Download the Numida App and begin your application.

    2. You can pause at any point and return later—especially helpful if you’re not yet at your business.

    3. Head to your business, reopen the app, continue where you left off, and complete your application, including taking valid on‑site photos.

    We’ll contact you within 24–72 hours.

  • You must be physically present at your business location to take the required photos. Please return when you are at your premises to complete your application.

  • Try the following:

    • Ensure your line is active and has network

    • Check if the SIM card is in the phone you're using for the app

    • Make sure your inbox isn’t full

    • Re-enter the correct phone number
      Still stuck? Reach us on WhatsApp: 0787 568 903m description

  • On the app’s Home Screen, tap the Refresh button at the top right.
    If it fails, check your internet connection and try again.

  • Numida only gives loans to existing businesses that have been operating for at least 6 months.
    We hope to serve you in the future once your business is up and running.

    • Open the app and refresh on the home screen

    • Select Apply for Loan

    • Complete the application—we’ll be in touch shortly!

  • Currently, the Numida App is only available on Android devices.
    Please try again when you have access to an Android phone.